Pandabase | Legal - Purchase Terms

Last updated on March 28, 2026

These Purchase Terms (“Terms”) constitute a legally binding agreement between you (“Buyer”, “you”) and Pandabase (“Pandabase”, “we”, “us”), acting as the Merchant of Record for all transactions processed through the platform. By completing a purchase on any Pandabase-powered storefront, you agree to these Terms in their entirety.

Pandabase reserves the right to modify these Terms at any time. The version in effect at the time of your purchase governs that transaction.

1. Merchant of Record

1.1 Pandabase operates as the Merchant of Record for all transactions. This means that when you make a purchase through a Pandabase-powered storefront, you are transacting with Pandabase — not directly with the merchant. Pandabase is the legal seller responsible for processing your payment, collecting applicable taxes, and issuing receipts.

1.2 The merchant is solely responsible for the product itself, including its quality, delivery, functionality, and any associated customer support. Pandabase does not develop, endorse, or guarantee any product sold through the platform.

2. Digital Products

2.1 Nature of Products. All products sold through Pandabase are digital goods, including but not limited to software, digital downloads, license keys, subscriptions, and access to digital services. No physical goods are sold through the platform.

2.2 Delivery. Digital products are delivered electronically upon successful payment. Delivery is considered complete when the product is made available for download or access, regardless of whether the Buyer has accessed or downloaded it.

2.3 License. Unless otherwise stated by the merchant, purchases grant a non-exclusive, non-transferable, revocable license to use the digital product for personal or commercial purposes as described in the product listing. You do not acquire ownership of the underlying intellectual property.

3. Pricing and Payment

3.1 Currency. All prices are displayed and charged in United States Dollars (USD) unless otherwise indicated at checkout.

3.2 Taxes. Applicable sales tax, VAT, GST, or other transaction taxes are calculated and collected by Pandabase at checkout based on your location. Tax amounts are displayed before payment is confirmed.

3.3 Payment Methods. Pandabase accepts major credit cards, debit cards, and other payment methods as displayed at checkout. All payment information is processed through PCI-compliant systems. Pandabase does not store your card number.

3.4 Authorization. By submitting payment, you authorize Pandabase to charge the specified amount to your selected payment method. You represent that you are the authorized holder of the payment method used.

4. Refunds

4.1 Refund Policy. Refund eligibility is determined by the individual merchant’s refund policy, which is displayed on the merchant’s storefront. Pandabase does not impose a universal refund policy — merchants set their own terms.

4.2 Requesting a Refund. To request a refund, you must contact the merchant directly through the contact information provided on their storefront or in your purchase receipt. Merchants are responsible for evaluating and approving refund requests.

4.3 Processing. Approved refunds are processed by Pandabase and returned to the original payment method within 7–10 business days. Processing times may vary depending on your financial institution.

4.4 Partial Refunds. Merchants may, at their discretion, issue partial refunds. The refund amount will be communicated to you before processing.

4.5 No Refund After Dispute. If you file a chargeback or payment dispute with your bank or card issuer before requesting a refund from the merchant, you forfeit the right to a refund through Pandabase.

5. Chargebacks and Disputes

5.1 Contact the Merchant First. If you are dissatisfied with a purchase, have not received your product, or believe a charge is unauthorized, you must first contact the merchant to resolve the issue. Most issues can be resolved directly and without involving your financial institution.

5.2 Legitimate Disputes. Pandabase respects the chargeback process as a consumer protection mechanism. If you have made a genuine attempt to resolve the issue with the merchant and have been unable to do so, you may file a dispute with your card issuer.

5.3 Fraudulent and Abusive Disputes. Filing a chargeback for a product that was delivered and accessible to you, without first contacting the merchant for a refund, constitutes abuse of the dispute process (“friendly fraud”). Pandabase treats fraudulent disputes seriously and reserves the right to take the following actions:

Permanent ban. Your email address, payment method, device fingerprint, and associated identifiers will be permanently blocked from making any future purchases on any Pandabase-powered storefront.
Revocation of access. All licenses, downloads, subscriptions, and access to digital products associated with the disputed transaction — and any other products purchased under your account — will be immediately and irrevocably revoked.
Fraud reporting. Pandabase may report fraudulent disputes to fraud prevention networks, card schemes, and law enforcement agencies where applicable.
Recovery. Pandabase reserves the right to pursue all available legal remedies, including but not limited to debt collection and civil action, to recover losses resulting from fraudulent chargebacks.

5.4 Evidence Submission. In the event of a dispute, Pandabase will submit evidence to your card issuer demonstrating the validity of the transaction, including proof of delivery, access logs, IP addresses, device fingerprints, and transaction metadata.

5.5 Dispute Outcomes. If a dispute is resolved in Pandabase’s favor, the charge will remain on your statement. If the dispute is resolved in your favor, the charge will be reversed. Regardless of outcome, any account restrictions imposed under Section 5.3 may remain in effect at Pandabase’s sole discretion.

6. Prohibited Conduct

6.1 You agree not to:

Use stolen, unauthorized, or fraudulent payment methods to make purchases.
File false or misleading chargebacks or disputes.
Attempt to obtain products without payment through exploitation of platform vulnerabilities, coupon abuse, or social engineering.
Resell, redistribute, or sublicense purchased digital products unless explicitly permitted by the merchant.
Use automated tools, bots, or scripts to make purchases.
Create multiple accounts to circumvent bans, restrictions, or purchase limits.

6.2 Consequences. Violation of any of the above may result in immediate account termination, revocation of all product access, a permanent platform-wide ban, and referral to law enforcement where applicable.

7. Account Termination and Bans

7.1 Pandabase may, at its sole discretion and without prior notice, permanently ban any Buyer from the platform for:

Filing fraudulent or abusive chargebacks.
Using stolen or unauthorized payment methods.
Engaging in any prohibited conduct outlined in Section 6.
Any activity that Pandabase reasonably determines to be harmful to the platform, its merchants, or other buyers.

7.2 Effect of Ban. A permanent ban results in:

Immediate loss of access to all previously purchased digital products.
Blocking of all associated payment methods, email addresses, and device identifiers.
Inability to make future purchases on any Pandabase-powered storefront.

7.3 No Refund on Ban. Buyers who are banned for violations of these Terms are not entitled to refunds for any prior purchases.

8. Limitation of Liability

8.1 Pandabase is the Merchant of Record for payment processing purposes. Pandabase does not develop, control, or guarantee the quality, safety, legality, or fitness for purpose of any product sold by merchants on the platform.

8.2 To the maximum extent permitted by law, Pandabase’s total liability for any claim arising from a purchase shall not exceed the amount you paid for the specific transaction in question.

8.3 Pandabase shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of data, revenue, or profits, arising from your use of or inability to use purchased products.

9. Governing Law and Disputes

9.1 Governing Law. These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

9.2 Dispute Resolution. Any dispute arising from these Terms or a transaction processed through Pandabase shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in Florida, United States.

9.3 Class Action Waiver. You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action.

9.4 Small Claims. Notwithstanding Section 9.2, either party may bring a claim in small claims court if the claim falls within the court’s jurisdictional limits.

10. Contact

For questions about a purchase, contact the merchant directly. For questions about these Terms or to report a concern, contact Pandabase at legal@pandabase.io.